QMS: Building a successful business with trusted advisers by its side

When Greg Clark and his father Ralph founded QMS in 2001, they set out to create a business built on quality, reliability and exceptional customer service.

More than 25 years later, QMS has grown into a highly respected Line Marking and Surface Treatment Contractor serving clients across the South West. Despite that growth, the company’s family values remain unchanged. As a second-generation family business, QMS prides itself on delivering an outstanding experience from first contact through to project completion, while investing in its people, supporting local suppliers and building long-term relationships with clients and partners.

From day one, PKF Francis Clark has been part of that journey.

What began as support with annual accounts has developed into a trusted relationship spanning payroll, VAT, construction industry scheme (CIS) compliance and wider business advice. As QMS has evolved, the PKF Francis Clark team has grown alongside it, providing continuity, practical support and trusted guidance every step of the way.

“PKF Francis Clark has been with us from day one. As the business has grown, they’ve grown with us and have always been there when we’ve needed support.”

QMS was founded on more than 70 years of combined industry experience and a belief that people make the difference. That people-first approach extends beyond its own workforce. Wherever possible, QMS works with local suppliers, contractors and tradespeople, helping to strengthen the local economy and build trusted partnerships across the region.

For Greg, these relationships have played an important role in the company’s success.

“We believe in supporting local businesses because strong relationships matter. You know who you’re working with, you trust each other and everyone benefits. That’s very similar to our relationship with PKF Francis Clark.”

Like many successful businesses, QMS has experienced significant growth over the years. With that growth has come increasing complexity and new challenges. Having advisers who understand the business inside out has given Greg and his team confidence to focus on running and developing the company.

“The PKF Francis Clark team understands our business and how we operate. We don’t have to start from scratch every time we pick up the phone. They know our history, they know our challenges and they provide advice that’s practical and relevant.”

One of the greatest benefits of a long-standing relationship is continuity. Rather than speaking to someone unfamiliar with the business, Greg and his team have access to advisers who know the company’s history, ambitions and priorities.

“When you’re making important decisions, it’s reassuring to have advisers who already know your business. They understand where you’ve come from, where you’re trying to get to and what matters to you.”

Over the past 25 years, QMS has experienced both opportunities and challenges, as every business does. During periods of change, having trusted advisers on hand has provided valuable reassurance and support.

“There have been times when we’ve needed extra guidance and support, and the team has always been there and went above and beyond for us. They understand that businesses face challenges and they take a practical approach to helping you through them.”

For Greg, that’s what sets the relationship apart.

“It’s never felt transactional. They’re not just our accountants. They’ve been part of the business journey and have supported us at every stage.”

Today, QMS continues to grow while remaining true to the principles on which it was founded: putting people first, delivering outstanding service, supporting local businesses and building relationships that stand the test of time.

Reflecting on the company’s success, Greg sees trusted advisers as an important part of the story.

“We’ve built a strong business with the support of some great people around us. PKF Francis Clark has been one of those trusted partners from the very beginning, and we look forward to continuing that relationship for many years to come.”

Looking for advisers who understand your business?

The most valuable business relationships are built for the long term. At PKF Francis Clark, we do more than help clients meet their compliance obligations. We take the time to understand your ambitions, support you through challenges and provide practical advice as your business grows.

Whether you’re starting out, expanding your team or planning for the future, we can help you navigate the journey with confidence.